Appointments

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

If you feel that you need urgent review by the GP please make sure that you call us as early as possible when the surgery is open.

The receptionist will take information about your condition and symptoms to relay to the duty doctor. This will enable the doctor to triage and prioritise urgent appointments or direct you to the correct service.

choose the right service

To request an appointment:

• request an appointment online via econsult Monday to Friday. We will respond within the next few days during opening hours
• phone us Monday to Friday during opening hours. For routine appointments please call after 12pm.
• book an appointment using the GP online system via NHS App
• Our diary for routine GP appointments is open up to 2 weeks ahead. If the appointments are all full for the next 2 weeks you may need to call on another day.
• evening or weekend appointments are available at the Andover GP Access Hub on request by calling the surgery.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Appointments take different lengths of time and also need to be with specific clinicians, depending on what they are for.

To make sure you are booked with the correct nurse we do not have nurse appointments online to book. This prevents any errors in booking.

We have specific appointments for medical examination. For example for employment, driving or foster medicals.
In this case please, contact our receptionists who will make a suitable appointment.

We also work closely with our colleagues at Andover Primary Care Network and Andover GP Access Hub.
Via these teams we can offer:

• Evening and weekend GP appointments
• Evening and weekend nurse / HCA appointments
• Physiotherapist Appointments
• Health and Wellbeing appointments
• MIND Counsellor Telephone Reviews- for mental health support
• Some chronic disease appointments
• Pharmacist medication reviews

For more information on their services please see attached links: Andover PCN and Andover GP Access Hub

Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.

You can call to book appointments at any time to see our nursing team for help with:

• Dressings
• Removal of stitches
• Wound reviews
• Immunisations and vaccinations
  We need a completed travel questionnaire 8 weeks before travel.
• Cervical screening (smear test) if you have received an invite from the NHS
• ECGs if requested by a GP or hospital specialist
• Some chronic disease reviews

Please speak to our reception team to book

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call.

Please discuss at time of booking and we will try our best to accommodate your request

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by video call
• if you need an interpreter
• if you have any other access or communication needs
• You can now register to receive information by text message on your phone regarding appointments and health care. If you wish to register for this messaging service, please contact the practice.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us
• reply CANCEL to your appointment reminder text message
• If you are late for an appointment you may be asked to re-book.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.